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Effective Date: 16 July 2026
Welcome to CounselKaro ("Company", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://counselkaro.com, use our mobile applications, or access any of our products and services.
By accessing or using our website or mobile applications, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following categories of information:
When you create an account, book a consultation, purchase services, or contact us, we may collect:
Full Name
Email Address
Mobile Number
Date of Birth
Gender
Birth Details (Date, Time, Place of Birth)
Profile Photo (optional)
Billing Address
Payment Information (processed securely through payment gateway providers)
Communication Preferences
During your interactions with astrologers or consultants, we may collect:
Chat messages
Audio consultation records (where applicable)
Video consultation information
Uploaded documents or images
Consultation notes
Questions submitted during sessions
When you use our platform, we automatically collect:
IP Address
Device Information
Operating System
Browser Type
Device Identifier
App Version
Language Preference
Time Zone
Usage Logs
Crash Reports
We use cookies and similar technologies to:
Remember user preferences
Improve website performance
Analyze visitor behavior
Enhance user experience
Maintain login sessions
You may disable cookies through your browser settings; however, some features may not function properly.
We use your information to:
Create and manage your account
Schedule consultations
Connect you with astrologers and consultants
Process payments
Deliver purchased reports
Generate Kundli and astrology reports
Improve our services
Personalize user experience
Respond to customer support requests
Send important notifications
Prevent fraud and misuse
Comply with legal obligations
Conduct analytics and platform improvements
Payments are processed through trusted third-party payment gateways.
We do not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.
Payment providers manage sensitive payment information in accordance with applicable security standards.
We may contact you through:
SMS
Push Notifications
Phone Calls
These communications may include:
Appointment reminders
Consultation updates
Transaction confirmations
Promotional offers
Service announcements
You may opt out of promotional communications at any time.
We do not sell your personal information.
We may share your information only with:
Verified astrologers or consultants for booked sessions
Payment gateway providers
Cloud hosting providers
Customer support service providers
Government authorities when legally required
Fraud prevention and security partners
Each third party is required to protect your information and use it only for authorized purposes.
We implement reasonable technical and organizational safeguards, including:
SSL/TLS Encryption
Secure Cloud Infrastructure
Role-Based Access Control
Password Encryption
Database Security
Firewall Protection
Regular Security Monitoring
While we strive to protect your information, no internet transmission or electronic storage method is completely secure.
We retain personal information only as long as necessary to:
Provide services
Maintain consultation history
Meet legal requirements
Resolve disputes
Enforce agreements
When data is no longer required, it is securely deleted or anonymized.
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Update your account
Request deletion of your data
Withdraw consent
Restrict processing
Object to certain uses
Request a copy of your information
To exercise these rights, contact us using the details below.
Our services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children under the applicable legal age without parental or guardian consent.
If we become aware that such information has been collected unintentionally, we will delete it promptly.
Our platform may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies before providing any personal information.
We may use analytics tools to understand:
User engagement
Feature usage
Performance metrics
Device information
Application stability
Analytics data is generally aggregated and used to improve our services.
If you access our services from outside India, you understand that your information may be transferred to and processed in India or other jurisdictions where our service providers operate.
We may disclose personal information if required:
By law
Court order
Government authority
Investigation of fraud
Protection of our legal rights
Protection of users or the public
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
CounselKaro
Website: https://counselkaro.com
Email: contact@counselkaro.com
Customer Support: Available through the website and mobile application.
CounselKaro provides astrology, spiritual guidance, numerology, tarot, Vastu, and related consultation services intended for informational and spiritual purposes only.
The guidance provided by astrologers or consultants should not be considered medical, legal, financial, psychological, or other professional advice. Users are encouraged to seek qualified professionals where appropriate.
By using CounselKaro's website, mobile application, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and processing of your information as described herein.